Software maintenance in a service level agreement: controlling the customer expectations

April, Alain, Bouman, J. A., Abran, Alain et Al-Shurougi, D. 2001. « Software maintenance in a service level agreement: controlling the customer expectations ». In Proceedings of the Fourth european conference on software measurement and ICT control (FESMA-DASMA 2001) (Heidleberg, Germany, May 8-11, 2011) pp. 39-47.

The full text of this document is not available here.

Item Type:	Conference proceeding
Professor:	Professor April, Alain Abran, Alain
Affiliation:	Autres
Date Deposited:	06 May 2014 17:52
Last Modified:	06 May 2014 17:52
URI:	https://espace2.etsmtl.ca/id/eprint/7734

Actions (login required)

View Item