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Software maintenance in a service level agreement: controlling the customer expectations

April, Alain, Bouman, J. A., Abran, Alain et Al-Shurougi, D. 2001. « Software maintenance in a service level agreement: controlling the customer expectations ». In Proceedings of the Fourth european conference on software measurement and ICT control (FESMA-DASMA 2001) (Heidleberg, Germany, May 8-11, 2011) pp. 39-47.

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Item Type: Conference proceeding
Professor:
Professor
April, Alain
Abran, Alain
Affiliation: Autres
Date Deposited: 06 May 2014 17:52
Last Modified: 06 May 2014 17:52
URI: https://espace2.etsmtl.ca/id/eprint/7734

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