Software maintenance in a service level agreement: controlling the customer expectations

April, Alain, Bouman, J. A., Abran, Alain and Al-Shurougi, D. 2001. « Software maintenance in a service level agreement: controlling the customer expectations ». In Proceedings of the Fourth european conference on software measurement and ICT control (FESMA-DASMA 2001) (Heidleberg, Germany, May 8-11, 2011) pp. 39-47.

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Item Type:	Conference proceeding
Professor:	Professor April, Alain Abran, Alain
Affiliation:	Autres
Date Deposited:	06 May 2014 17:52
Last Modified:	06 May 2014 17:52
URI:	https://espace2.etsmtl.ca/id/eprint/7734

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